Refund & Return Policy

Last updated: October 4, 2026

At UVL Innovations Limited, we want you to be satisfied with your purchase. This Refund & Return Policy explains when returns, replacements, and refunds may be available for products purchased from our website.

1. Returns

You may request a return within 14 days of receiving your order if the product is unused, undamaged, and returned in its original packaging with all included accessories.

To request a return, please contact us at katessham777@gmail.com and provide your order number and a brief description of the reason for the return.

Return shipping costs may be the responsibility of the customer unless the product was received damaged, defective, or incorrect.

2. Damaged or Incorrect Orders

Please inspect your order after delivery. If you receive a damaged, defective, or incorrect product, contact us as soon as possible at katessham777@gmail.com with your order number and photographs or other information showing the issue.

If the issue is confirmed, we may provide a replacement, repair, or refund, depending on the circumstances.

3. Defective Products

Our products are covered by the applicable warranty stated on the product page or included with the product.

If your product develops a manufacturing defect during the applicable warranty period, please contact us with your order information and a description of the issue. We will review the claim and determine the appropriate solution.

Replacement LED heads and other replaceable components may be subject to separate warranty conditions where stated.

4. Non-Returnable Items

Returns may not be accepted for products that have been used, damaged through improper use, modified, or returned without the original accessories and packaging, except where the product is defective or otherwise required to be accepted under applicable law.

5. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Shipping charges may be non-refundable unless the return is due to our error, a defective product, or damage that occurred before delivery.

6. Exchanges

If you receive a defective, damaged, or incorrect product, we may offer a replacement instead of a refund where appropriate.

7. How to Contact Us

For return, refund, or warranty requests, please contact:

UVL Innovations Limited
RM 701, UNIT 108, 7/F, TWR B
New Mandarin Plaza
14 Science Museum Road
Tsim Sha Tsui, Hong Kong

Email: katessham777@gmail.com

We reserve the right to update this Refund & Return Policy from time to time. The latest version will be published on this page.